Field Notes Analysis: Post-Mortem Evaluation
Introduction
After exploring various facilities and documenting field notes, it is essential to conduct a post-mortem evaluation to reflect on the experiences, identify memorable aspects, and determine what aspects should be kept, changed, or improved. This analysis aims to extract key insights from the field studies and provide recommendations for future visits or similar assignments.
Memorable Aspects
1. Personal Space: The observation of personal space dynamics in different settings provided valuable insights into cultural norms and individual preferences.
2. Disney World: The immersive experience and attention to detail at Disney World left a lasting impression on the overall customer experience.
3. Dali Museum: The unique and thought-provoking art collection at the Dali Museum sparked creativity and inspiration.
Areas to Keep
1. International Hotel: The hospitality and international flair of the hotel were commendable and should be maintained.
2. Sarasota Opera House: The historical significance and architectural beauty of the opera house should be preserved as part of its charm.
3. Lakeridge Winery: The informative tours and wine-tasting experiences provided an engaging and educational visit that should be continued.
Areas to Change
1. Facilities Management: Improvements in maintenance and cleanliness can enhance the overall appeal and functionality of the facilities.
2. St. Pete Distillery: More interactive elements or guided tours could enhance the visitor experience and make it more memorable.
3. SRQ Airport: Streamlining security processes and improving signage can help travelers navigate the airport more efficiently.
Areas to Fix
1. MSC Seaside: Addressing issues related to overcrowding and service efficiency can significantly improve the cruise experience for passengers.
2. Tampa International: Enhancing accessibility for travelers with disabilities and improving terminal facilities can make the airport more inclusive and user-friendly.
3. 3 Hotels & 3 Restaurants: Addressing any inconsistencies in service quality, cleanliness, or menu offerings can ensure a more consistent and positive guest experience across all establishments.
Recommendations
– Implement cultural sensitivity training for staff members to better understand personal space norms in diverse environments.
– Enhance interactive elements and guided tours at facilities like St. Pete Distillery to create a more engaging visitor experience.
– Focus on continuous improvement in cleanliness, maintenance, and service quality across all facilities to meet or exceed visitor expectations.
Slide Deck Presentation
Title Slide
– Title: Field Notes Analysis: Post-Mortem Evaluation
– Subtitle: Reflecting on Facility Explorations
Table of Contents Slide
1. Personal Space
2. International Hotel
3. MSC Seaside
4. SRQ Airport
5. Facilities Management
6. Disney World
7. Tampa International
8. St. Pete Distillery
9. Lakeridge Winery
10. Sarasota Opera House
11. Dali Museum
12. 3 Hotels & 3 Restaurants
Individual Field Study Slides (One Slide per Study)
– Include key observations, memorable aspects, areas to keep, change, or fix, and recommendations for each facility.
Overall Takeaway Slide
– Highlight key insights, common themes, and recommendations derived from the field studies.
– Encourage reflection and application of learnings in future explorations.
This post-mortem evaluation and slide deck presentation aim to capture the essence of the field studies, distill key learnings, and provide a structured overview of the experiences for further analysis and discussion.
