- What competencies are illustrated in the case?
- Using the “Experiential Exercise: Communication Competency”, evaluate Suarez’s communication effectiveness. In what area(s) does she excel? SUPPORTIVE COMMUNICATION SKILLS (empathy-high) (superiority-low) (problem-orientation – high)
- Apply the behavioral model of leadership to analyze Suarez’s leadership style.
(The behavioral model of leadership focuses on what leaders actually do and how they do it. The model we present suggests that effective leaders help individuals and teams achieve their goals in two ways. First, they build task-centered relations with employees that focus on the quality and quantity of work accomplished. Second, they are considerate and supportive of employees’ attempts to achieve personal goals (e.g., work satisfaction, promotions, and recognition). Also, they work hard at settling disputes, keeping employees satisfied, providing encouragement, and giving positive reinforcement.). - Is Suarez an effective team leader? Why?
Sample Solution
