Discuss the different forms of incivility that may occur at work and provide examples. Address how
incivility affects relationships and work productivity. Discuss how uncivil people justify their behavior that
has negative consequences and how negative behavior can spread through an organization and its
culture. What are the implications for corporate social responsibility if organizational culture is infused
with incivility and negativity?
How might a manager deal with uncivil workplace behavior? Recommend how managers can stop the
uncivil behavior before it starts. How might a manager engage a worker, build ownership, and move
toward more collegial workplace relationships and healthier conflict management?
Sample Solution
