Assessment of your company’s proposed employee

You are a member of the HR department at Walmart and need t0 create a new employee customer service
training class for all new employees.

1. Justify the need for assessment of your company’s proposed employee customer service training,
2. 5 ways in which such an assessment could expose existing performance deficiencies.
   2.Develop a customer service training implementation plan and determine the method of training (i.e.,
   presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
3. Justify need for this particular training method that you used
4. Identify 2 ways to motivate all employees to want to attend training.
5. Develop a survey to collect feedback from the employees who attend the training.

Sample Solution