Questions
Was the argument today between Neil and Susan the true conflict or a symptom? What evidence do you have to suggest it is merely a symptom of a larger problem?
Explain how differentiation plays a large role in the problems that exist between Susan and Neil.
Develop a conflict management procedure for your meeting in 30 minutes. Create a simple script to help you anticipate the comments you are likely to hear from both parties.
Which conflict resolution style is warranted in this case? Why? How might some of the other resolution approaches be inadequate in this situation?
Sample Solution
