You are employed at a large, global, high-tech company that has offices worldwide in places such as Tokyo, London, Bombay, Toronto, Mexico City, Chicago, and Seattle, to name a few. Although sales have been reasonable these past few months even with the global economic crises, an internal crisis exists related to employee morale being at an all-time low. There are many different beliefs about what is right and what is wrong across the board, especially when it comes to the cultural and communication differences and the technological equipment challenges. There are also concerns regarding the selfishness of the employees, where the employees do not enjoy working as a team. Your supervisor has tasked you, as the as the VP of the Service Department, to prepare a research paper that will communicate information and solutions as well as provide a foundation of knowledge so that you can work with your peers and employees to solve these problems. At a minimum, your research paper must include the following:
What steps can management take to make the teams cohesive? Evaluate the steps that are necessary in this scenario to create high-performing teams.
Evaluate the importance of the internal environmental factors that include the cultural, language, political, and technological differences that will affect the team-building process.
What can be done to overcome the communication barriers between locations? What are the best practices that should be implemented going forward?
Sample Solution
