- List the characteristics of the most effective (best) manager of a service-based operation you have ever been associated with.
- List the characteristics of the most ineffective (worst) manager of a service-based operation you have ever been associated with.
- What are the most significant challenges facing managers of service organizations in today’s challenging work environment and slow economy?
- What does it take to be a successful manager of a service organization in today’s dynamic, competitive, and challenging work environment?
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