Write a 4–5 page analysis and a response e-mail to address a growing controversy depicted in the Riverbend
City: Communication and Organizational Effectiveness scenario.
While communication (or lack of it) can often cause workplace conflict, it can also be the solution for
addressing it. Knowing how to communicate in increasingly stressful environments is a skill that will serve you
well both professionally and personally.
Communication and Conflict
Conflict occurs in all types of communication, whether the communication is among family, friends, or business
partnerships. Therefore, it is important to understand conflict and the causes that create the conflict.
Understanding how to effectively communicate with those with whom we are experiencing conflict can reduce
the conflict and lead to positive outcomes.
Kelly, S., & MacDonald, P. (2019). A look at leadership styles and workplace solidarity communication.
International Journal of Business Communication, 56(3), 432–448.
This article explores the outcomes of upward and downward communication channels within organizations.
Embrace conflict. (2017). Hawaii Business, 63(1), 64–70.
This article considers the importance of effective communication and how conflict can lead to problems if it is
not addressed properly.
Williamson, J. E. (2017). Managing workplace conflict in CS and beyond. Healthcare Purchasing News, 41(7),
38.
This article explores how a lack of communication among organizational members can cause friction that then
erupts into conflict.
Sample Solution
