1. Choose a communication incident that you or your family/friends/colleagues have experienced. Provide a detailed description of this incident.
2. Identify a communication concept that contributed to or caused this communication incident. Provide a clear, detailed definition/description of your identified concept.
3. Explain why the concept is relevant to the experience
4. Identify another concept and provide a clear, detailed definition/description. Discuss how this concept could have helped avoid or manage the incident in a better way.
5. Reflect on the implications of the incident
