- Communication is much more than simply talking. It involves ensuring that our messages are being delivered the way we intended, that the recipient’s reaction is what we anticipate, and the message is delivered in a considerate and appropriate manner. It also involves actively listening. Communication in today’s environment also includes electronic communication and social networking.
Using your textbook and at least one additional scholarly source, provide examples of effective or ineffective patterns from your own experience.
Communication is very important in the workplace. In my experience, a lot of managers are not effective communicators which is a form of downward communication. At my current employer, my direct supervisor sometimes has ineffective communication skills. She has sent out emails to the staff that does not include clear directions of certain job tasks. Emails are normally sent back to her to obtain clarity on the directions of the requested tasks. Prior to the pandemic when we were working in the office, she demonstrated strong body language at several meetings. She has conveyed facial expressions of dis-satisfactions for certain topics being discussed. In addition, she does not actively respond to emails timely. Emails may not receive a response for more than 3 to 4 days unless a follow up email is sent to request a response. There are times that messages may be sent to her through instant message on Microsoft Teams and she will not respond unless a follow up message is sent to her.
These communication concerns were addressed with her and she stated she is working on improving her communication skills. However, poor communication can lead to low employee morale. At times, I do not feel comfortable addressing certain issues with her because I am not sure how she is going to react or if she has time to address certain issues with me.
Reference:
Odine, M. (2015). Communication Problems in Management. Journal of Emerging Issues in Economics, Finance & Banking, 4(2), 1615–1630.
Sample Solution
