You have been recently hired as a computer technician at a local computer sales and repair shop. The shop offers a variety of services that range from installing new applications and fixing computers to recovering lost or deleted data. One service provided by this company is the opportunity for customers to have a computer built to their specifications. As a technician, it is your responsibility to capture the customer’s unique requests.
As part of the training process, your manager would like to evaluate how effective you are at this task, and asked that you complete a project: creating a three-part manual that shows a user how to build a computer, using a list of specifications. Your manual should also describe potential problems you might encounter during the process and ways to handle those problems.
When you are finished, you will submit each part of the user manual for review. It will ultimately be used to train new computer technicians at the shop.
After speaking with your manager about the manual, you realize that you will be busy over the next few weeks. In addition to working on the manual, you will also be preparing for the CompTIA A+ certification. One of the conditions of your employment is that you obtain this certification within 60 days of being hired. Additionally, there is also a great opportunity for you to form an integrated view of the different aspects of networking which are tested in the certification exam.
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