Identify variables within an organizational structure that can promote conflict.
Identify the factors responsible for conflict within an organization. Apply appropriate strategies to reduce or resolve conflicts.
Describe a conflict resolution style appropriate for a conflict situation within an organization. Explain conflict negotiation strategies appropriate for a conflict situation within an organization. Analyze the impact of conflict on relationship building in face-to-face, virtual, cyber, and group communication. Explain how conflict affects an organization. Evaluate the outcome of proposed strategies of conflict resolution.
Determine the outcomes of conflict negotiation strategies for an organization.

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