1. How did Scott conclude that the process was not capable based on his first set of samples?

2. Does the second set of samples show anything that the first set didn’t? Explain what and why.

3. Assuming the problem can be found and corrected, what impact do you think this would have on the capability of the process? Compute the potential process capability using the second data set.

4. If small samples can reveal something that large samples might not, why not just take small samples in every situation?

1. Hazel is the operations manager of her business. Among her responsibilities are forecasting, inventory management, scheduling, quality assurance, and maintenance.

a. What kinds of things would likely require forecasts?

b. What inventory items does Hazel probably have? Name one inventory decision she has to make periodically.

c. What scheduling must she do? What things might occur to disrupt schedules and cause Hazel to reschedule?

d. How important is quality assurance to Hazel’s business? Explain.

e. What kinds of maintenance must be performed?

2. In what ways are Hazel’s customers most likely to judge the quality of her lawn care services?

3. What are some of the trade-offs that Hazel probably considered relative to:

a. Working for a company instead of for herself?

b. Expanding the business?

c. Launching a Web site?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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