A. Critically answer this question by taking stance (agree or disagree). Explain your answer
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A delay in the diagnosis of a failed part meant a delay in the resolution of the problem and subsequent engine testing. The ideal situation was for a part failure to be identified by the test cell technician, delivered to the engineer, diagnosed by the engineer, and the part redesigned for further testing on the engine. When this did not occur timely, the failed part did not reach the engine again for a sufficient amount of testing. The problem was that parts were either taking a very long time to get into the engineer’s hands, or the parts were lost. Engines require a pre-determined amount of testing time to identify potential engine failures and associated risks to the customer and the Company. As a result, the opportunity to continually improve parts and processes was missed. Through the use of customer focused six sigma tools this process improved the ability to solve customer problems and achieve company targets. Investigation was required to determine the most efficient process for the transfer of failed parts between different sites within Cummins. Significance of the Problem This process was important in solving part failures. Timely transfer of parts to the correct engineer for analysis reduced the amount of time for issue correction and improved the performance of the engines that were sold to customers. This package allowed Cummins to continuously improve the process and reduce cycle time and cost. This project involved the transportation of VPI failed parts from the point of failure to the appropriate component engineer. The improvements made during this project ensured that parts were received by the engineers in a timely manner which allowed further testing of the re-engineered failed parts. Statement of the Purpose The process of identifying part failures and delivering them to the appropriate component engineer was essential in diagnosing problems and correcting them. Personnel were either not trained in the problem identification area or were unaware of the impact that their work had on the entire process. Communication between the test cell engineers whom identify part failures was>GET ANSWER