a. Explain the key quality process that you are studying as a problem ( the problem we are studying is losing luggage while transits) and collect information about the same or at least two quality tools the organization use to map the process. Please ensure to provide graph, control charts, or any method can be given. You need to provide TWO QUALITY TOOLS that the organization uses. ( the chosen quality tools are flow chart and FMEA please use them)

Ensure that the Chosen workflow or QM process or challenge is very clear. Explanations for choice are full and descriptive. And There is evidence of extensive in depth additional research completed



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