This case study converses issues that an international manager may encounter.
Students will review some issues (but not limited) of performance management, communication, development, training, and cultural sensitivity.
Assignment details:
In no more than three (3) pages, APA Style
The following questions should be answered:
- Could the management of the HI team have been more culturally sensitive and was its strategy correct to achieve its goals? Explain.
- Could Tian Wen, the former general manager, have been used in a more advantageous way? What did you think of the management practices?
- What did you think of the training? Was it enough time? Why or why not?
- How could the communication between the international managers and hotel employees have been enhanced?
- What benefits would have been demonstrated if a performance management system was in place?
- Was HI’s redundancy process appropriate or could it have been done in a different way? Are there any suggestions you have to make this process
more effective? Connect it to a performance management plan and appraisal system that would be beneficial.