Healthcare Quality: The Survey

There are a number of tools and methods that can be used to gauge patient satisfaction and quality of care.

surveys
personal interviews
observation
focus groups
The AHRQ Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers
and patients to report on and evaluate their experiences with health care. CAHPS® surveys ask patients to
report on their experiences with a range of health care services at multiple levels of the delivery system.
Several surveys ask about experiences with ambulatory care providers such as health plans, physicians’
offices, and behavioral health plans. Some of the surveys ask about experiences with care delivered in facilities
such as hospitals, dialysis centers, and nursing homes.

Sample Solution

ACED ESSAYS