Read EITHER the FAA Risk Management Handbook OR the Operator’s Manual: Human Factors in Aviation Maintenance. Both publications are available for free PDF download from the FAA websites listed here:

https://www.faa.gov/regulations_policies/handbooks_manuals/aviation/media/risk_management_hb_change_1.pdf
http://www.faa.gov/about/initiatives/maintenance_hf/library/documents/media/human_factors_maintenance/hf_ops_manual_2014.pdf

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