Suppose a company receives orders by e-mail and has employees read the orders and enter data about each one into a
spreadsheet for the billing department and a planning system for the production department. Then the employees generate email messages to each customer to acknowledge each order. Would you describe
this process as efficient? Why or why not?
Suppose the same company wants to use bots to automate these tasks. How should the company go about planning for this change in
inputs?
Sample Solution
