Introduction to the Customer Experience – Intangibility and the Website Review

You are in charge of making accommodation arrangements for a 75-person family reunion trip in Sardinia. Based on excellent third party online reviews, you decided to book at ForteVillage Resort. However, as you complete the reservation, you begin to have anxiety due to Implications of Intangibility discussed in the chapter.

Assignment Instructions
Access the Forte Village Website a
and discuss how the website does or does not reduce the anxiety that you have based on the three primary Implications of Intangibility.

The suggested response length is eight to twelve sentences for this assignment. In addition, before submitting the assignment, proofread your response, check for spelling mistakes and errors before submitting the assignment.

Sample Solution