Which level of measurement would you preferred to utilize for a quantitative research? Defend your answer.
internal auditors. We were recently informed that a new Quality Management System has just emerged for 2015 and we have to be re-trained. Some staff literarily gasped in shock. As a certified corporate body, the organization has to hold two internal audits a year and two external audits which are all time consuming. Its routine but it has helped the organization a lot. Yesterday, I saw a new hire reading the service level agreement (SLA) of the Admin Unit. This was never the case some years back. My department now has a procedures manual. We have details of all bids submitted since the year 2007. We have a staff handbook and all over the building, you see the company policies hanging on walls. Every staff has the HR policy which I recently referenced to calculate my gratuity should I move on to another job soon. XYZ Limited is high on formalization and it is better for it. CENTRALISATION: XYZ Limited has a decentralized structure as Heads of Departments and contract holders have decision making authority to a great extent. I decide which supplier to engage and which freight forwarder to use. I also decide which logistics company delivers the goods to the client. This was not the case 3years ago when one of our Directors was the final authority on all things procurement. When mails were sent for status report, he responded late that goods were been delivered as much as 170days behind schedule. This resulted in the suspension of our contract for 9months. As argued by Kessler (2010), centralization saddles managers with too much work. Today, the structure is decentralized, giving me almost 95% authority on that contract. We no longer need to be asking if the Director is presently in Hong Kong to know which number to reach him on to get status reports. This has improved our on-time delivery score from 18% to 73% and our client is pleased. SPECIALISATION: As XYZ Limited has grown so has specialization. At a time, I would prepare both technical and commercial bids. After winning bids, I will be project manager/contract administrator. I would prepare RFQs and process purchase orders then coordinate shipping and clearing of goods at the port. I was also tasked with overseeing delivery of goods to clients. It was tasking but highly enriching. I know every part of supply chain intimately with a web of suppliers, forwarders and agents I can call on. The new hires in my office cannot say the same because even my manager who joined us in 2012 cannot prepare a commercial bid effectively. Same can be said of my colleague who joined us in 2013. He handles the clearing and forwarding part of SCM and barely knows more than that as there is clear division of labour. As Kessler(2010) suggested, specialization can be problematic when the role becomes smaller. The major drawback that specialization has brought is that staff do not really have a holiday. When I am on vacation in New York or London, I have my blackberry receiving official emails and my laptop filled with corporate data to respond to emails or prepare a quote. We only have working vacations. Section 7: Culture Organizational culture can be seen in “artefacts, values and underlying assumptions” as suggested by Schein(1990). Some underlying basic assumptions can be seen at XYZ Limited. I will address two of such below. COOPERATION AND GROUPISM: This is seen in our informal dress codes, banter heard across offices, the observation that every member of a department can be found in the same office space including their functional managers. Each staff member can park cars anywhere within the premises. Next week, all Unit heads, with Managers and Deputy Managers will be at the company’s annual retreat. We will eat together with members of the Board of Directors. We will swim, learn and have some fun together. During staff appraisal, if a staff gets the highest score and the depa>GET ANSWER