Managing customer service

Research a large global transportation company, write a paper that discusses how customer service supports logistics and supply chain management and then analyzes how this relationship contributes to a company’s competitive advantage in the global marketplace. In your paper, • Select one transportation company from the list of the World’s Largest Transportations Companies published by Forbes. • Explain how your chosen company’s current logistics and/or supply chain management practices support each of the four dimensions of customer service. (The company’s website and annual report are often good starting points for your research.) • Assess how the company can strengthen the contribution of each dimension to future gains in profitability and/or customer service with at least two of the four dimensions. Provide two to three examples of how other companies have already done so to support your assessment.

 

 

Sample Solution

ACED ESSAYS