Measuring Change

Once an organization determines that some aspect of its operations needs to change, they must translate what they want to change to how they want to change it. At the point where the plan is implemented, inevitably problems arise. Rarely is a strategy or plan implemented perfectly, mainly because it’s impossible to foresee every problem and accurately assess how employees with react in a given situation. Discuss two strategies, tools, or control systems which an organization could utilize to determine whether or not a plan is working as intended (e.g., customer surveys, profits/losses, etc.). Also include information about who is responsible for managing these control systems. Finally, incorporate factors specific to the KSA which would positively or negatively impact these strategies.




Sample Solution