1.Choose one of the three following exercises for writing a letter:
Exercise 11.8 Revising a Negative Message (the renter’s name is Felix Unger),
Exercise 11.11 Responding to a Demand for a Refund, or
Exercise 11.15 Telling a Customer an Item Is No Longer Available.
2.You must include the following:
Current date
An Appropriate Business Address for the Header (you create it)
This address for the recipient: 1700 Tulip Hill Drive, Monroe, OH 45044
Text that reflects the information in the exercise.
Your name in the closing with an appropriate title
3.Be specific by using proper nouns–names of people, places, and things.
4.Write a complete letter with three or more paragraphs.
5.Do a quick proofread to make sure everyone can read and understand your message.
Sample Solution
