O​‌‍‍‍‌‍‍‌‍‌‌‍‍‍‌‍‌‌‌‍​nward & Upward Outfitters

O‌‍‍‍‌‍‍‌‍‌‌‍‍‍‌‍‌‌‌‍​nward & Upward Outfitters recently received a complaint (Document 3.3) from a customer who had purchased H2O Pro-TechT rain gear.The sales specialist who originally helped the customer volunteered to write a response (Document 3.4). Before mailing the response, Axel has asked you to examine the correspondence and report to him on the effectiveness of his staff member’s response. Study the claim and response letters, documents 3.3 and 3.4, which can be found in this folder. Does the claim letter seem polite, reasonable, and specific? Is the response fair and reasonable​‌‍‍‍‌‍‍‌‍‌‌‍‍‍‌‍‌‌‌‍​? Be specific in your response. For example, if you want to comment on the politeness of a particular sentence or phrase, be sure to quote that sentence or phrase in your response. Includes standard elements for a letter (heading, inside address, salutation or attention line, body, complimentary close, and signature). Expresses regret but does not apologize. Explains why the company is not at fault. Clearly denies the customer’s request. Attempts to create goodwill. Contains no typos or errors in spelling, punctuation, or grammar. DO NOT ADD A S​‌‍‍‍‌‍‍‌‍‌‌‍‍‍‌‍‌‌‌‍​OURCE

Sample Solution