Operations, Logistics and Supply Chain Management

(1) Select a technology from 1850 to the present. Describe how it has
affected productivity.
(2) Identify the transformation that takes place in a restaurant.
(3) The computer – especially the PC – is believed to be responsible for much
of the increased productivity in the 1990s. What do think will be the “next
big thing” to have a major impact on national and global productivity?
(4) What is the role of the World Trade Organization (WTO)? Do you see it
as primarily good or bad for the U.S?
(5) Identify one discipline and one technology that you think will contribute
in a major way to the future development of OM and describe why they will

1) Identify three qualitative forecasting methods and discuss their
advantages and disadvantages.
(2) Go to the website: www.baddesigns.com. Write a similar description (in
the same format style) for a badly designed product that is not described at
that website. Ideally, describe a badly designed product that you own or
have experienced yourself. You can include graphics or digital photographs
of the product, if you wish.
(3) How can a public school system control the quality of its output (that is,
its graduates)? (NOTE: if you have a good idea here, you can make a
fortune from it!).
(4) What are the advantages of standardization? What are the
disadvantages? How can innovation and variety be encouraged and
accomplished, especially in a new technology, while maintaining
(5) Assume that you own a chain of ten retail ice cream stores in the
Washington-Baltimore area. What would be the specific (to this business
situation) advantages and disadvantages of installing an ERP system for your
ice cream company?

(1) What are some of the worst jobs you know about? Why are they bad
jobs? Why do people want these jobs?
(2) What are the five core characteristics of a good job design?
(3) Assume that you own a software development company. You want to
form a keiretsu. What would be the advantages and disadvantages of the
keiretsu, and what kinds of enterprises would belong to your keiretsu?
(4) Assume that you are the CEO of a small regional airline whose pilots get
paid half of what pilots earn in the major national airlines. They threaten to
strike unless they get comparable pay. What are the three basic approaches
to negotiating with the pilots that you would use? What would be your
negotiating position?

(5) Assume that you are the operations VP for a chain of clothing stores.
Describe the costs associated with ordering and maintaining inventory.

(1) Why are mathematical models not more widely used in aggregate
(2) What functions of the firm affect an MRP system? How?
(3) Why is the scheduling of services difficult?
(4) What are some of the questions that can be answered with PERT/CPM
scheduling techniques?
(5) How do expert systems improve maintenance systems?




Sample Solution