Define the individual steps in the process, the inputs into them and the outputs they produce ♣ Construct a process flow diagram to demonstrate how the steps are related and how the inputs flow through the process ♣ Define the capacity, efficiency and other properties of the various steps (like what we did in lecture 2 for Kristen’s Cookie case) ♣ Identify any bottlenecks where a step has a lower capacity than all other steps in its sequence ♣ Decide what should be done to maximise the value of the process
