Process and Quality Management

Refer to the Tri-State National Bank – Assessing Strategic Challenges and Advantages case on page 246 of the course textbook. After reading this case answer the following questions:

What steps might the bank take to leverage its strategic challenges and address its strategic advantages? (40 points)
How should the bank incorporate these issues into differentiation strategies and action plans? (40 points)
How does this issue of quality affect the bank? (20 points)
When answering the above questions, remember to elaborate, expand upon, and support your thoughts.

Sample Solution