Case Study: Jose’s Mexican Restaurant
Background: The restaurant owner (Joe Jones) has hired you to study their processes and
ultimately deliver information on if they could implement ISO 9001:2015 in his Restaurant.
Do the following:
- Read through the case study to understand how the process works at the restaurant.
- Your assignment will address the various Clauses of the ISO standard:
a. 4.1 Understanding the Organization and its context - Create PEST analysis for the Restaurant:
a. Internal PEST analysis (with 2 in each section with
explanations)
b. External PEST analysis (with 2 in each section with
explanations)
b. 4.2 Understanding the needs and expectations of interested parties - Detail 4 interested parties and why they would be considered
interested parties
c. 5.2 Quality Policy - Create a Quality Policy that you feel is relevant to the organization
and meets ISO requirements. Explain why its relevant and meets
requirements
d. 6.1 Actions to address risks and opportunities - Develop an FMEA on 2 process steps (of your choosing) from the
case study - Use rating scale of 1,5,10
- Provide 2 potential opportunities that you see that the Restaurant
could explore and why
e. 6.2 Quality objectives and planning to achieve them - Create a Quality Plan on 2 process steps from the case study (of
your choosing) using the template from Class #4
f. 9.1.2 Customer Satisfaction - Provide your suggestions on what issues they should tackle first
from their survey and how they might fix those issues
g. Finally, on one full page (single spaced, 12 font), provide your recommendations
of the steps the restaurant needs to do to be ready for ISO certification.
Grading Criteria:
• 4.1 Understanding the Organization and its context 15%
• 4.2 Understanding the needs and expectations of interested parties 10%
• 5.2 Quality Policy 10%
• 6.1 Actions to address risks and opportunities 15%
• 6.2 Quality objectives and planning to achieve them
• 9.1.2 Customer Satisfaction
• Recommendations
Sample Solution
