All of us have been involved in various kinds of conflicts related to our work environment. Using a situation that you were involved in, describe the conflict and how it was handled. •as the outcome positive or negative? •low did the involved parties feel about the resolution, did they feel that they were heard, that their issues were resolved in an appropriate manner? eased on what you have read in this unit, what could have been done to improve both the situation and the outcome? •What is professional civility/incivility? •low does this impact professional relationships an patient care outcomes? •What incivility literature evidence is available that supports that conflict resolution impacts work environments and patient care?
