Consider an organisation or group to which you belong. It is preferable to select a group within a workplace but if you do not work then choose one that exists within the university or a social or voluntary group in which you are a member. It is important to choose a group where you and other members work together regularly. Analyse the influence of specific factors in terms of the interpersonal communication within the group. For example, you may wish to consider the influence of:
*cultural factors, relationships and personality of group members
*Gender issues among members
*Conflict matters
*Intergenerational issues
Depending on the context you decide to analyse, you may choose whether to focus on one or more of the factors presented above. The context will determine how many of the diversity issues you select.
Clearly, if you choose to focus on one issue then you will be expected to have developed more of an in-depth understanding in that area than if you select multiple factors from the list provided. Analyse the impact of the factors you choose from the list (culture, age, or individual factors such as emotions, relationships, conflict, for example) on the communication that occurs within the group. You may also include any organisational or management policies or practices that affect interpersonal communication in the workplace and amongst group members. Finally, suggest how individuals or the organisation, including yourself, might contribute to improving communication, paying special attention to the factors stated. You may use first (I) person or third person where appropriate to do so.
