Ritz Carlton.

Write a summary of the case study on the Ritz Carlton. Be careful, it may not be all
about computers. What else does the case spend a great deal of time on? Think
systems! Be sure to identify the main focus of the case and how Ritz Carlton has
instituted a system to ope-rationalize that focus. What are the various elements of this
system and how does each contribute to the overall goal?

Sample Solution