What is Sentiment? How could a person or business greatly benefit from it?
Thinking about Sentiment Analysis and Speech Analytics
Pick a large company, which we might know (let’s say the top 500/1000 companies). How does a savvy company find ways to better to listen and improve their customers experience? Add a reference link to support your findings. (here is a link example: https://www.forbes.com/sites/alanhall/2013/05/17/listening-to-customers-yields-success/#55c079b67014
Sample Solution
