Service Plan

You are the Assistant Manager for a large casino in Las Vegas. The General Manager asked you to create a
service plan to respond to customer complaints about long wait times in the Food and Beverage (F&B)
Create a 700- to 850-word service plan to address the long wait times and improve customer perceptions of
the F&B department.
In your plan, include the following:
Define a service plan to respond to long wait times in the F&B department
Explain the principles of workforce planning and optimization in your service plan
Explain how improving customer perceptions might impact profit margins
Describe technology that can be used in your service plan to decrease wait times
Develop quality controls to monitor the effects of your service plan on improved customer satisfaction

Sample Solution