Involves research or demonstration projects that are either approved or conducted by agency heads. Must study (1) public benefit or service programs (2) procedures for obtaining the benefits or services of such programs, (3) potential changes to or alterations to these programs/procedures, (4) potential changes in those benefits, services, or levels of payments for them
Using different types of standardized educational tests as well as surveys, interviews, and observations. All identifying information must be kept confidential. Must complete IRB if observing non-public behavior, if disclosing data could damage reputation, financial circumstances, or employability of a subject

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