Customer loyalty

Respond to the following Customer satisfaction surveys are everywhere, but do they measure loyalty? Review the “Building, Measuring, and Profiting from Customer Loyalty” article. Briefly summarize key points from this article and discuss strategies for earning and...

Customer Loyalty

1. Analyze contemporary issues and practice in the work placement environment 2. Identify opportunities for new product development or change in management systems in the workplace 3. Design and execute a significant work based project using appropriate research...