by Dan | Jul 12, 2023 | Hospitality
This week has focused on customer service, guest relations, and human interaction in the hospitality experience. Everyone has a different set of expectations going into any situation, based on past experience and their own preferences. It is not always easy to...
by Dan | Apr 5, 2023 | Essays
Thinking about the field in which you work, is it culture bound? If so, what are the culturally learned definitions of reality, space and or time that imposes limits on your field? Does a paradigm limit the way in which people in your field see...
by Dan | Jun 27, 2022 | Business communication
Mr. Jones calls asking for help for his mother as she Is not able to care for herself. What do you do? A family member calls the office to complain that the nurse never came to visit her father. What do you do?
by Admin | Dec 14, 2021 | business
Pick one interaction from role play activity Dealing with Difficult Guests and Problem Solving. Tell us your solution using the script to describe it. List any other recommendations that you can think of and any that your classmates suggested that you came up with as...
by Dan | Nov 7, 2021 | Essays
1-Describe the benefits of VoIP in a service desk setting. 2-List four of the capabilities that ACD’s provide. 3-How is skills-based routing different from normal ACD routing? 4-A VRU integrates with another technology to do what? Provide one example. 5-How does...
