Managing customer service

Research a large global transportation company, write a paper that discusses how customer service supports logistics and supply chain management and then analyzes how this relationship contributes to a company’s competitive advantage in the global marketplace....

Managing Customer Service

In the required article, Customer Obsession and the Platinum Rule (Reid, 2016), the author refers to the “Platinum Rule” for developing outstanding customer relationships and discusses the importance of customer service. Your textbook emphasizes the idea...