Why Quality Matters

  Option 1 There are a number of resources for both industry professionals and consumers that analyze and publish quality metrics. Examples include: Hospital Compare – published through Medicare.gov, J.D. Power – well known for its car reviews, and...

Why Quality Matters

Quality failures have impacts that go beyond costs. Quality failures can erode an organization’s competitive advantage. Locate and post a news story from the last six months published in The Wall Street Journal or other reputable source about an internal or...