1. What is the business model for the corporation?
2. Where is technology strong? Where is it weak?
3. How do we manage capacity both in terms of our computer system’s capacity (and response time and fault tolerance) and our staffing capacity (does the work performed full occupy the expertise for which it is paid?).
4. What is our sustainability policy?
5. What is our technology innovation strategy?
6. What is our level of contract support? How are contracts evaluated for their full value to the efficiency of the corporation?
7. How are problems solved within the corporation?
