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As you know the GROUP DISCUSSIONS occur within a time frame between Thursday and Sunday. As it is a “discussion” you are encouraged to post early and respond back to other student posts. The mini-case can be accessed for this week by replying to this posted link. The FIRST REPLY is my instructions and description of case.

YOUR CASE-The Ambassador Bridge

The Bridge Authority employs toll collectors on the U.S. side of the Ambassador Bridge. The job is inherently boring with low skill requirements beyond the ability to make a change. There is little opportunity for advancement. The Authority has been experiencing high rates of turnover, low job satisfaction, and an estimated 10% of lost revenue because of theft. An increased traffic level during the holidays brings increased absenteeism, and higher than normal medical insurance claims that is probably stress-related.

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