The Use and Abuse of Performance Metrics

For this group discussion forum, consider the application of performance metrics in supply chains for any type (manufacturing, service, education, healthcare, government, etc.). Using either your personal experiences or publications (e.g., peer reviewed articles, magazine stories, or newspaper accounts), create one post that illustrates an effective use of performance metrics and one post that illustrates the ineffective use of performance metrics. In each case, suggest why you think that the effort succeeded or failed.

Sample Solution