The West End Food Terminal Case assignment is to answer the following questions: 1 How objectiv e is Joe’s appraisal of Mike’s performance? Explain your answer. 2. How v alid was the critical incident of the mistaken shipment to Sudbury in judging Mike’s overall performance? Why? 3. Do y ou think that Mike’s performance will improve? Why or why not? 4 Put y ourself in Joe’s place prior to his conversations with Mike.
a. How would you have handled the interview to get better results from Mike? In your answer refer to the Mager and Pipe Model in determining the performance problem(s) and root cause(s). b. Using the Five Steps to Constructive Feedback and Steps in Giving Feedback, plan an interview with Mike. Indicate the questions/points/strategies you would use with Mike during this interview in order to correct Mile’s performance problems Using the Five Steps to Constructive Feedback • DEFINE PERFORMANCE PROBLEM • DECIDE ON CORRECTIVE ACTION • INSTRUCT ON CORRECTIVE METHODS • GAIN AGREEMENT FROM EMPLOYEE • FOLLOW UP WITH ENCOURAGEMENT Steps in Giving Feedback, plan an interview -Give feedback at the time of most effective. -Prepare a climate for discussion. -Use the sandwich technique to give constructive or corrective feedback. -State what needs to be improved. –
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