Consider what can happen when a conflict is resolved. You may find, as you attempt to move forward, that lingering issues remain. Elements of the agreement that were felt to be clear during the Improve phase can be found to be unworkable or confusing. When you assume that needed improvements or a resolution to a conflict are moving forward just fine, or are naturally going to be implemented as first envisioned, you are setting yourself up for a resignation of the conflict just resolved, or to have the parties experience a new conflict. Poor or problematic communication habits that a person may have (e.g., interrupting) do not disappear merely because the problem is identified. Care must be taken with each conversation, and the person who habitually interrupts must remain in the moment and cognizant of his or her propensity to interrupt, working consciously on not interrupting. Organizational conflict is no different. Take great care with the Control phase, checking in with all affected stakeholders regularly. The quality of the interpersonal relationships that you build with each individual stakeholder is critical here. A conversational safe space must be established during the previous phases of DMAIC, when speaking with stakeholders. You need to hear what stakeholders genuinely feel and what they have experienced in relation to the presenting organizational conflict; for the stakeholder to minimize an identified problem, or to have the stakeholder be concerned about having one judge him or her because of the content of what he or she has to say, will only serve to exacerbate the problem that one is attempting to resolve. Always define all subjective wording, such as “soon” or “better.” Be sure that all parties are clear on precisely what these words mean. While you should check in with stakeholders regularly, you must determine exactly when those check-ins will occur specifically for each individual conflict situation. What the check-in outreach consists of is also critical, and must be determined with each stakeholder in advance. Whether you call the stakeholder on the phone, meet with the person individually, bring the parties together for a small group meeting, reach out via email or Skype, or engage in a combination of these, these are elements of the tailored resolution agreement that you can create for each organizational conflict. In your initial post, address the following:
- How has your identification of unwanted consequences from your Improve phase informed your understanding of what you need to control?
- In what way might you need to dig more deeply into implementing specific Control elements for particular unwanted consequences?
- What are your thoughts on how the other phases of DMAIC help you understand what specific unwanted consequences you may need to control?
- How will you apply your understanding of Control to your organization’s specific
Media also plays a huge role in antagonising groups, by looking back at the 50’s and 60’s we can see how moral panic was caused and social problems were blamed on “evil” groups. The media reported violence committed by Hell’s Angels in America whose equivalents were the mods and the rockers in the UK (O’Malley, 1988). By using biased words such as evil and using biased sources in order to criminalise such groups, the public’s opinion of the rockers were now changed and they associated them with deviancy and criminal activities. CC has admitted that it’s hard to precisely define what is culture (O’Brien and Yar, 2008). In a postmodern world it puts a large emphasis on globalisation, fluidity, and transition. CC can be considered as one of the most extreme forms of ethnography, as it has the most complex relationship to it. Through ethnography academics can study and observe groups of people, which can vary in sizes, and in an era of globalization, it is important to observe how society is drifting. As we know, ethnographical studies were prioritised by the Chicago School of Criminology, whereby researchers discovered a way of studying society through direct observation, which is observing people in their natural setting, without disturbing them. It is interesting that Chicago in the 1940’s received many refugees from Europe during the 2nd World War, (Kivisto, Persons and Pinderhughes, 1988) and because of this Chicago has become ethnically diverse, and so displayed many of the characteristics of a fluid diverse world, as in globalisation (Marks and Grossman, 1991). Ethnography is the best way to observe a group of people and their behaviour, and has been used with animals as well, trying to observe their behaviour in their natural setting. In this project ethnography has not been used, since it would be dangerous to attend any events with a group such as Antifa who are known to have committed violent attacks. Ethnography is a good option to study groups of people, it is best to combine ethnography with CC, to understand the origin of the behaviour. Nonetheless, although circumstances prevent the use of ethnography on this occasion, the dissertation can assess the viability to the future cultural criminology studies in this area.>GET ANSWER