Read the Case Application “A New Kind of Structure: Virtual Assistants”.
Describe and evaluate what Pfizer is doing with its PfizerWorks.
What structural implications—good and bad—does this approach have? (Think in terms of the six
organizational design elements.)
Do you think this arrangement would work for other types of organizations? Why or why not? What types of
organizations might it also work for?
What role do you think organizational structure plays in an organization’s efficiency and effectiveness?
Sample Solution
