In a 1,500-word paper (excluding references and title page), based on the scenario
below, discuss how you would apply systematic steps toward a resolution of the
dilemma as a consultant hired by Wells Fargo. Discuss the specific steps of the decisionmaking model you would take in making an ethical decision. How might you include the
client in making your decisions? In what way or ways is accounting for the ethics code
important for decision-making? To support your responses, in addition to the required
readings, cite at least two scholarly references.
Scenario
Wells Fargo was the darling of the banking industry, with some of the highest returns on
equity in the sector and a soaring stock price. Top management touted the company’s
lead in “cross-selling”: the sale of additional products to existing customers. “Eight is
great,” as in eight Wells Fargo products for every customer, was CEO John Stumpf’s
mantra.
In September 2016, Wells Fargo announced that it was paying $185 million in fines for
the creation of over 2 million unauthorized customer accounts. It soon came to light that
the pressure on employees to hit sales quotas was immense: hourly tracking, pressure
from supervisors to engage in unethical behavior, and a compensation system based
heavily on bonuses.
Wells Fargo also confirmed that it had fired over 5,300 employees over the past few
years related to shady sales practices. CEO John Stumpf claimed that the scandal was
the result of a few bad apples who did not honor the company’s values and that there
were no incentives to commit unethical behavior. The board initially stood behind the
CEO, but soon after received his resignation and “clawed back” millions of dollars in his
compensation.
Further reporting found more troubling information. Many employees had quit under the
immense pressure to engage in unethical sales practices, and some were even fired for
reporting misconduct through the company’s ethics hotline. Senior leadership was aware
of these aggressive sales practices as far back as 2004, with incidents as far back as
2002 identified.
The Board of Directors commissioned an independent investigation that identified
cultural, structural, and leadership issues as root causes of the improper sales practices.
The report cites the wayward sales culture and performance management system; the
decentralized corporate structure that gave too much autonomy to the division’s leaders;
and the unwillingness of leadership to evaluate the sales model, given its longtime
success for the company.

Sample Solution

 

 

As a consultant hired by Wells Fargo to help resolve the current dilemma, I would first recommend that they conduct an in-depth analysis of their existing systems and processes. This could include reviewing their customer service policies/procedures, employee training programs, and technology infrastructure – all with the goal of identifying any potential gaps or weaknesses which may have led towards the current situation here today realistically speaking . The findings from this process should then be used towards create actionable plans regarding how best tackle these issues going forward -so as properly ensure everything is being done just right afterwards either way still too..

Next , it’s likely beneficial over there to also involve stakeholders into this process (e.g., customers & employees alike) so as properly understand exactly what people are looking for plus why etc… Additionally , I would advise them towards reevaluate any existing performance metrics & targets set inside place today currently -so as properly focus upon creating win-win outcomes over here instead afterwards eventually even still .. All in all though – finding suitable solutions towards addressing certain problems always starts just simply by doing research first -here before anything else gets done anyways already then ultimately either way!

Sample Solution

 

 

As a consultant hired by Wells Fargo to help resolve the current dilemma, I would first recommend that they conduct an in-depth analysis of their existing systems and processes. This could include reviewing their customer service policies/procedures, employee training programs, and technology infrastructure – all with the goal of identifying any potential gaps or weaknesses which may have led towards the current situation here today realistically speaking . The findings from this process should then be used towards create actionable plans regarding how best tackle these issues going forward -so as properly ensure everything is being done just right afterwards either way still too..

Next , it’s likely beneficial over there to also involve stakeholders into this process (e.g., customers & employees alike) so as properly understand exactly what people are looking for plus why etc… Additionally , I would advise them towards reevaluate any existing performance metrics & targets set inside place today currently -so as properly focus upon creating win-win outcomes over here instead afterwards eventually even still .. All in all though – finding suitable solutions towards addressing certain problems always starts just simply by doing research first -here before anything else gets done anyways already then ultimately either way!

 

Test and Response

Presentation and Thesis

The globe is in the focal point of an expert ached “post-Cold War progress”. This virus war progress will keep proceeding till one decade from now. There are such huge numbers of component and forces that are working amid this time. So of the elements have negative effects while a portion of the components have positive effects. The general public of free countries is broadening, the economy of the world has essentially improved starting from the turn of the “late 80’s and mid 90’s”, and a considerable lot of the specialists are anticipating quickly developing economy (Erwin, Magnuson, Parsons and Tadjdeh, 2014). From the perspective of national security, the difficulties that United States diminished arranged by scale or size they are sheltered from some other worldwide difficulties yet at the same time there are some abroad difficulties that interests of United States are confronting. In any case, other than these components and other positive development, this season of advancement remains muddled and loaded with difficulties. In the ongoing occasions, there are as yet observed perhaps erratic difficulties, a blend of social, statistic, money related, and political circumstances(Allen, 2014). It is important to confront the difficulties and reaction well to such dangers. The theory articulation is that security of a nation is essential yet the inquiry here is that how a nation makes procedures to protect its national advantages.

In this paper we will talk about the dangers and difficulties that are looked by the United States and how the United States reactions to every one of these dangers and difficulties. Besides, the paper distinguishes that how the national power instruments can be used for the wellbeing and security of the state so as to offer reaction to the recognized dangers and difficulties.

Three dangers or difficulties to United States’ interests

In the ongoing occasions, the United States’ interests are confronting numerous difficulties and dangers. A couple of the difficulties and dangers are referenced beneath:

1: Peace

America’s most prominent resource and intrigue is its kin. The general population of America are the most regarded one in the nation. Individuals living in America fabricate a country from individuals originating from al h religions, races, hues and so forth and live in harmony. The general population of America will be given harmony and they will show protect their tranquility. The security powers of America will do all the conceivable things to verify the tranquility of the nation and make the general population of America assume a vital job in the tranquility of the Alternative world as well (Erwin, Magnuson, Parsons and Tadjdeh, 2014). The nation faces a few dangers and difficulties about the flourishing as the catastrophic events are a major risk to the harmony and thriving of the nation.

2: The security of US, its kin and its Allies

Security of the country and its kin is express most duty of the military and govt. of United States. US of America is likely the most serene nation known to man. The organization of the nation has a major duty of verifying them. US is making move to make suitable methodologies for the security of its kin and the accomplices of the nation. The security of partners and accomplices of the nation is essential for the nation (Bareer, 2010)..

3: Values

It is accepted by the govt. of the United States that there are a few qualities that are all inclusive and they are attempting their best to advance these qualities. Opportunity of talking, adoring of the religion and determination of the pioneers and so on are comprehensive of these qualities. The essential establishment of United States of America is on these qualities so they become testing and threating in some cases.

The United States’ reactions to distinguished dangers or difficulties

1: Peace and Prosperity

The govt. of United States has made some suitable answers for face the harmony and success issues that the nation faces. The nation has constructed is capacity to confront and take care of the issues identified with debacles so the harmony and flourishing of the general population of United Sates could be put something aside for a long haul. Fitting laws are made to diminish the viciousness in the nation (Erwin, Magnuson, Parsons and Tadjdeh, 2014). (Wohlstetter, 2014).

2: Security

The military of United States is dynamic all the ideal opportunity for the security of the country, its kin and the accomplice and partners of the nation. The nation has a parity in the selection of new procedures and utilization of new instruments. For their unions, America stand joined with its accomplices to help them when they need their assistance in security (Wohlstetter, 2014).

3: Values

The govt. of United States acquainted a few laws with deference different religions and the estimations of the nation and different religions living in the nation. They are advancing these qualities in all around the world and doing suitable techniques to keep it protected and secure in the nation.

Suggested needs

The American Intelligence and Army are making a decent attempt to secure the interests of America and they are endeavoring hard endeavors to protect it from any risk or test. The US should make its digital quality solid as the country can be hurt by hacking its national information. It is prescribed to verify the national information of the state so as to guard it by any kind of digital hacking which is compromising nowadays (Erwin, Magnuson, Parsons and Tadjdeh, 2014). The digital weapon security is on the top need of the Unites States. US is expanding the external safe circle with the goal that nobody can risk or damage the country. The estimations of the nation ought to be remained careful by presenting new laws.

End

In the ongoing occasions, the world has swung in to a perplexing and perilous spot in light of the fact that after the virus war the forthcoming war will be digital war, a war which is extremely compromising all around. Significant dangers that are being looked by United States are security of the general population of United States, Peace and Prosperity and the qualities. The United States would should be prepared to assault to such helpless dangers so as to guard the national interests. From the perspective of national security, the difficulties that United States diminished arranged by scale or size they are sheltered from some other worldwide difficulties yet at the same time there are some abroad difficulties that interests of United States are confronting. Be that as it may, other than these components and other positive development, this season of advancement remains entangled and brimming with difficulties.

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