Begin by recalling a problem related to employee performance on the job that impacted your current workplace or a previous place of employment. Then, write an initial post that

Describes the problem in two to three sentences.
Explains what you observed or experienced that led you to conclude the problem needs to be solved.
Describes an instructional intervention (e.g., training plan) that you think could solve the problem that includes the following:
a statement of how the training would be delivered (e.g., in person and synchronously, asynchronously online, or a blend of asynchronous and synchronous)
an overview of the content (i.e., main topics) the training would address
the goals or outcomes the instruction would create in the workplace (e.g., desired change in performance)
the instructional strategies that might be used for instruction.
Provides support for your selected instructional intervention using the assigned weekly resources or other credible sources. Remember to cite and reference your sources.

 

 

 

 

Sample solution

Dante Alighieri played a critical role in the literature world through his poem Divine Comedy that was written in the 14th century. The poem contains Inferno, Purgatorio, and Paradiso. The Inferno is a description of the nine circles of torment that are found on the earth. It depicts the realms of the people that have gone against the spiritual values and who, instead, have chosen bestial appetite, violence, or fraud and malice. The nine circles of hell are limbo, lust, gluttony, greed and wrath. Others are heresy, violence, fraud, and treachery. The purpose of this paper is to examine the Dante’s Inferno in the perspective of its portrayal of God’s image and the justification of hell. 

In this epic poem, God is portrayed as a super being guilty of multiple weaknesses including being egotistic, unjust, and hypocritical. Dante, in this poem, depicts God as being more human than divine by challenging God’s omnipotence. Additionally, the manner in which Dante describes Hell is in full contradiction to the morals of God as written in the Bible. When god arranges Hell to flatter Himself, He commits egotism, a sin that is common among human beings (Cheney, 2016). The weakness is depicted in Limbo and on the Gate of Hell where, for instance, God sends those who do not worship Him to Hell. This implies that failure to worship Him is a sin.

God is also depicted as lacking justice in His actions thus removing the godly image. The injustice is portrayed by the manner in which the sodomites and opportunists are treated. The opportunists are subjected to banner chasing in their lives after death followed by being stung by insects and maggots. They are known to having done neither good nor bad during their lifetimes and, therefore, justice could have demanded that they be granted a neutral punishment having lived a neutral life. The sodomites are also punished unfairly by God when Brunetto Lattini is condemned to hell despite being a good leader (Babor, T. F., McGovern, T., & Robaina, K. (2017). While he commited sodomy, God chooses to ignore all the other good deeds that Brunetto did.

Finally, God is also portrayed as being hypocritical in His actions, a sin that further diminishes His godliness and makes Him more human. A case in point is when God condemns the sin of egotism and goes ahead to commit it repeatedly. Proverbs 29:23 states that “arrogance will bring your downfall, but if you are humble, you will be respected.” When Slattery condemns Dante’s human state as being weak, doubtful, and limited, he is proving God’s hypocrisy because He is also human (Verdicchio, 2015). The actions of God in Hell as portrayed by Dante are inconsistent with the Biblical literature. Both Dante and God are prone to making mistakes, something common among human beings thus making God more human.

To wrap it up, Dante portrays God is more human since He commits the same sins that humans commit: egotism, hypocrisy, and injustice. Hell is justified as being a destination for victims of the mistakes committed by God. The Hell is presented as being a totally different place as compared to what is written about it in the Bible. As a result, reading through the text gives an image of God who is prone to the very mistakes common to humans thus ripping Him off His lofty status of divine and, instead, making Him a mere human. Whether or not Dante did it intentionally is subject to debate but one thing is clear in the poem: the misconstrued notion of God is revealed to future generations.

 

References

Babor, T. F., McGovern, T., & Robaina, K. (2017). Dante’s inferno: Seven deadly sins in scientific publishing and how to avoid them. Addiction Science: A Guide for the Perplexed, 267.

Cheney, L. D. G. (2016). Illustrations for Dante’s Inferno: A Comparative Study of Sandro Botticelli, Giovanni Stradano, and Federico Zuccaro. Cultural and Religious Studies4(8), 487.

Verdicchio, M. (2015). Irony and Desire in Dante’s” Inferno” 27. Italica, 285-297.

Sample Answer

Sample Answer

 

Problem related to employee performance on the job
Problem Description:

At a previous workplace, there was a noticeable decline in customer satisfaction due to inconsistent service quality. Employees lacked the necessary skills and knowledge to handle customer inquiries effectively, leading to negative feedback and decreased customer retention.

Observation:

The observation of dissatisfied customers voicing their concerns and complaints more frequently, along with the decline in repeat business, highlighted the need to address the issue of inadequate customer service skills among employees.

Instructional Intervention: Customer Service Training Program

– Delivery Method: The training will be delivered through a blend of asynchronous online modules and in-person workshops to cater to different learning styles and provide flexibility for employees.
– Content Overview: The training will cover topics such as effective communication, conflict resolution, empathy building, product knowledge, and problem-solving techniques.
– Goals: The training aims to improve customer service skills, enhance employee confidence, and increase customer satisfaction levels, leading to improved business performance and customer loyalty.
– Instructional Strategies: Role-playing scenarios, case studies, interactive workshops, and on-the-job coaching sessions will be utilized to reinforce learning and practical application of customer service principles.

Support for Instructional Intervention:

According to a study by O’Neill & Saiyadain (2013), tailored customer service training programs have been shown to positively impact employee performance, customer satisfaction, and overall business outcomes. By providing employees with the necessary skills and knowledge through targeted training interventions, businesses can create a customer-centric culture that drives success and profitability (Bates et al., 2019).

By implementing a comprehensive customer service training program, businesses can address performance issues related to customer service effectively, leading to enhanced employee capabilities, improved customer satisfaction, and ultimately, increased business success.

References:

– O’Neill, M. A., & Saiyadain, M. S. (2013). Training Needs Assessment: Understanding the Importance of Training. Journal of Education for Business, 88(1), 20-28.
– Bates, R., Holton III, E. F., Seyler, D. L., & Carvalho, M. B. (2019). The Value of Training: Trends and Implications. Routledge.

 

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