Lost of a multimillion-dollar contract

  Scenario: Your company just lost a multimillion-dollar contract with a company from South Africa when negotiations broke down at the bargaining table. This is not the first time that the company lost a lucrative contract because they could not close the deal...

Customer Service

  Mr. Jones calls asking for help for his mother as she Is not able to care for herself. What do you do? A family member calls the office to complain that the nurse never came to visit her father. What do you do?

THE PERSUADERS

    1. This video segment below originally surfaced in 2004. Is the subject matter in the video still relevant in 2022? Yes or no? Explain. 2. This video segment was made accessible prior to the emergence of social media. Is there a connection between the...

Stereotypes for communication setting

  I​‌‍‍‍‌‍‍‌‍‌‌‍‍‍‌‍‌‌‌‍​dentify a situation where stereotypes (as a schemata used in organizing perceptions) may be useful and helpful in a communication situation. Next, identify a situation in which that same stereotype becomes unproductive and perhaps...