Adding value to the hospitality experience

Your assigned readings this week focus on adding value to the hospitality experience and competitive strategies in the hospitality industry. For this discussion, find, post a link, and summarize an example of how a hospitality organization is adding value to the guest...

Customer service, guest relations, and human interaction

This week has focused on customer service, guest relations, and human interaction in the hospitality experience. Everyone has a different set of expectations going into any situation, based on past experience and their own preferences. It is not always easy to...

Develop a F&B Concept

  Develop a successful concept for an F&B outlet. Overall aim: The student will understand the importance of analysing various situations/areas/environments in order to develop a successful concept for an F&B outlet and demonstrate their understanding...