What is usually the major problem associated with a manager’s claim to having an open door policy? Why?
Why is a department manager’s visibility and availability to employees considered important?
Why is it necessary for a department manager to pay any particular attention to employees who steadily fulfill their responsibilities and cause no problems
Explain the cost of turnover?
Explain how a manager can use an employee assistance program?
Reading resources:
Fallon and McConnell: Read Chapter 5, 14, 15
How to manage an employee disciplinary situation
http://www.youtube.com/watch?v=itfE-0BjVTw
Sample Solution
